Fraud Prevention Policy
Fraud Prevention Policy by Fraud Judge
At Apex Sim Racing, we are committed to providing a secure and reliable shopping experience for all our customers. To safeguard against fraudulent activities and ensure the integrity of each transaction, we have partnered with Fraud Judge, a leading real-time fraud prevention system.
Policy Details:
1. Fraud Monitoring:
- Our system, in collaboration with Fraud Judge, monitors all orders for unusual patterns, including discrepancies in billing and shipping addresses, unusual order quantities, and atypical transaction amounts.
- Orders that exhibit potentially fraudulent characteristics are flagged for further review.
2. Order Verification:
- If an order is flagged, the customer will be contacted via email to provide additional verification. This may include, but is not limited to, proof of billing address, Photo Identification or other relevant documentation.
- The verification process is a crucial step in preventing unauthorized or fraudulent transactions and protecting our customers.
3. Customer Cooperation:
- Prompt response from customers is required when an order is flagged for additional verification. Delay in providing the necessary information may result in a delay in the processing and delivery of the order.
- Customers are encouraged to ensure that their billing and shipping information is accurate and consistent when placing an order to avoid potential delays.
4. Data Security:
- All information provided for verification purposes is handled with the utmost confidentiality and security. We respect our customers' privacy and assure that data is used solely for verification purposes.
5. Consequences of Fraudulent Activity:
- In cases where fraudulent activity is confirmed, appropriate measures will be taken, including canceling the order and potentially reporting to relevant authorities.
- We reserve the right to refuse service to anyone suspected of fraudulent activity or violation of our terms of service.
6. Customer Support:
- Our customer support team is available to assist with any questions or concerns regarding our Fraud Prevention Policy or a specific order.
Updates to the Policy:
- ApexSimRacing reserves the right to modify this Fraud Prevention Policy at any time. Any changes will be communicated through our website.
Contact Us:
- For any inquiries related to our Fraud Prevention Policy, please contact info@apexsimracing.com